| Frequently Asked Questions |
I want to put my company on the internet, but I don't know exactly where to begin. This is my first website, can you help me?Certainly! You do not need any online knowledge at all. Focused Idea provides no cost consultation on all services. We guide you right from the beginning! You will have an account manager designated to you for all of your questions along the way. Just ask! We're right here to assist you.
What arrangements does my company need to do to get on the web?Pamphlets, graphics, photos, business cards, logos, and so on are all excellent sources to use. For new businesses we will help you get started from scratch. You will have a specialist available to answer any concern throughout and even following your web site project. At Focused Idea, we work jointly with you to help answer these questions.
What information should I have prepared after purchasing my web design package?We will need your business profile, contact information, services and products, along with any other information you plan to have on your website.
How much input do I have in the design?We encourage your feedback! The more suggestions we get from you, the better equipped we will be to meet your requirements and create a website that will have the wanted look and impression that you want. It's your site, we want it to appear the way you want it.
I want to put my company on the internet, but I don't know exactly where to begin. This is my first website, can you help me?Certainly! You do not need any online knowledge at all. Focused Idea provides no cost consultation on all services. We guide you right from the beginning! You will have an account manager designated to you for all of your questions along the way. Just ask! We're right here to assist you.
What arrangements does my company need to do to get on the web?Pamphlets, graphics, photos, business cards, logos, and so on are all excellent sources to use. For new businesses we will help you get started from scratch. You will have a specialist available to answer any concern throughout and even following your web site project. At Focused Idea, we work jointly with you to help answer these questions.
What information should I have prepared after purchasing my web design package?We will need your business profile, contact information, services and products, along with any other information you plan to have on your website.
If I currently have a website can you help me make it better?Without a doubt. We can typically redesign or spruce up an active website more quickly, and for less money than developing one from scratch. Whether your company's web site "doesn't appear professional", takes a long time to load or the navigation is confusing to site visitors, we can help.
Can you use my company's current logo, sales brochure design, and other resources for my website?Certainly. If your company logo and marketing materials are not in digital format, we can transform them to a format suitable for your site for a modest charge. We can work with practically any type of file format. If your materials are printed, we can scan and convert them. Focused Idea's design team will help you create your online image to be consistent with the current impression that your customers already know and remember.
Does my organization need to be computer-based in order to have a web site? Do I need to know about computers?NO, you don't even need to own a computer or have computer systems involved in your business in order to have a web site. Several businesses do filing, invoicing and much more without having a computer. Building a website has more to do with exposing your company to new prospective customers and creating new sales. There is no need to change the way your business functions.
What does 'Website Maintenance' or 'Website Updates' mean?Website Maintenance or Website Updates relates to modifications made to your website after the initial design and setup. Keeping a website up-to-date is vital to getting repeat guests to your website. Updating the web site with sales, articles or blog posts, new products or services, news letters, press releases, and hyperlinks are examples of website maintenance.
My company is in the service business. Will having a website help?Definitely! More than 80% of the people who are on the internet from home or the office are doing so to research about organizations that offer services or products. Your service-oriented company can give samples, references, location, business hours and much more from your website 24hours/7days a week/365 days a year.
Who writes the copy/text for each of the pages on the website?You are in charge of providing the copy/text for your website. However, Focused Idea will put your copy on the website for you. We also offer copy writing assistance for $100/page.
Do you offer payment plans?In a sense, yes. We expect 50% of the contracted amount to be paid prior to beginning, and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever comes first. We provide this payment plan to help make the website you want more economical. Certain restrictions do apply and payments plans are not available on smaller packages, web hosting, and SEO.
How long have you been in business?Focused Idea has been in business since 2001. Our Founder, Brian Gibbs, has been designing and developing websites since 1998.
What industries do you work with?We work with all types of clients ranging from large corporations to small businesses with one person. Our clients are all over the United States and even internationally.
How large is Focused Idea?Currently we have 30 people working with us, including graphic artists, layout designers, project managers, and various specialists. Our core management team of industry professionals represents diverse business backgrounds.
What forms of payment do you accept?We also accept Checks, PayPal, Money Orders and Western Union.
Are your web design fees a one-time cost?Yes, just a one-time cost as mentioned on our website for web design.
Do I have to host my website with you?No. Unlike other organizations we don’t require your site to be hosted with us. However, choosing to host with us gives you a BIG advantage. You never have to be concerned about any complex aspects of handling your internet hosting account and the servers. We do it all for you. If there is ever a problem it is better to call a single reliable company who can take care of everything while you focus on your business. We will make your website one less worry for you.
Where are you located?Our headquarters is in San Antonio, Texas - near Helotes.
Can I have a website that looks like "this"?Essentially, making your site look like whatever you want isn't much of an issue. We'll begin with your preliminary direction and then work with you to improve it.
Have you built a site like mine before?Generally the content of a website or type of business does not have an affect on the methods, procedures and codes used to build it. For example, you wouldn't ask a car wash if they had washed your color car before would you? Some websites require advanced functions to perform specific operations and Focused Idea has the range and expertise to meet these requirements. Odds are we have the experience to develop your site with the functionality you require. We have experienced a broad range of clientele.
I want a site like eBay/MySpace/Youtube/...etc. Can you do this?Yes. However, these types of websites require intricate web development and will be quoted individually. Costs can exceed $10,000 for this type of work.
How does your web design process work?Our goal is to create the best and most cost-effective website for your company. A professionally developed website can showcase your products and services, enrich your image, and produce sales. With that in mind, we will thoroughly research your business needs and prepare an approach to create the best web solution. All our services start with a free preliminary consultation to identify your requirements. Our seasoned business analysts work closely with you to discover your exact needs and desires, and will email a worksheet to you for your input. This aids us in gathering information about your company, services, audience, purpose, site goals, and more. The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too. After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract. We require 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project. You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional professional copywriting services. We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative "mockup" of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly. After the initial "Mockup" is designed, you will review it on our servers. We send you a web link to view the "mockup" and ask if you would like any changes. You request revisions as necessary and then you provide final approval. After receiving your final approval on the "mockup", we will then begin building the website and web pages, incorporating the design and all of the content that you provide. After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live. After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see! We can register your domain name and host your website too - so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence. After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.
What is your typical turnaround period?Due to the degree of tailor made work and the collaborative approach involved with every website we create, it's tough to forecast a precise turnaround time. We will work together with you to finish the web design project in a timely manner. We agree to work expeditiously to complete the web design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 2-6 weeks after we've received all content and feedback from you. It's a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input. Ask your sales agent or project manager for more information. We also offer an express service for an additional fee to expedite your project. Keep in mind, we can only work as fast as you allow us; turnaround time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turnaround time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.
Will you custom design our website for this price?Definitely, we do fantastic custom web design.
Can you host our website and register our domain name?Yes, we can do this. We charge as little as $5.39 per month for web hosting. Domain names are $9.99/year.
Can I use my existing website address if I host with you?Yes, we can easily help you retain your old domain name on our servers or register a new one for you.
After you have designed our website, can we manage it ourselves easily?Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. We actually teach you how to manage basic aspects of your site. We offer a Webmaster service, if you'd like us to manage your new site for you. This is pre-paid, discounted update work to your site; 10 hours of work for only $550. This saves you $300!
I live in New York, you are in Texas, how can we work with you? Would it be better to work with a local company?The beauty of computers is that we don't have to be near each other to work together. This has been shown by our several out-of-state and international clients.
Why are your prices so much lower than your competition for your excellent quality?
Can you create a logo to go with our web site?Sure we can. In fact, we make excellent logos for $250.00.
Can you help us get listed in Search Engines?We have a Web Marketing Service (Search Engine Optimization) to help you list in Major Search Engines. For more details, please ask when you call us.
Will we get a chance to review and suggest modifications to the website before it is launched?Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.
Can I call any of your clients for a testimonial?Sure, you can call any of them. Since we cannot control what happens once we complete the website, we cannot guarantee they will be able to take your call. You can take a look at our testimonials page for just a few references. The best testimonial for us is our past work in our portfolio.
I am a small home business, do you work with Individuals?Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.
Do you design Adult Web sites?NO.
end faq |
Customer Support |
Focused Idea, LLC
P.O. Box 1225
Helotes, TX 78023
210.568.9344
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