Your Customers Are Talking About You
There's a lot of misunderstanding about online reputation management. Many people think it's just monitoring social media. Others assume it has something to do with public relations, while others just don't know if it can have an impact on business and profits.
Not too far back, the Internet was a very different place. Companies were not engaging buyers, but only selling to passive audiences; people could not effectively share their opinion, and the prevailing communication environment moved from the top down.
The situation has improved drastically. Today, websites are no longer a static brochure. User-generated content is incredibly important. Daily interactions on social networks are key to any business success.
No matter what the size your company is, they (prospects, consumers, clients... anyone and, quite possibly, everyone) are talking about you. They tweet about your latest product, leave comments on your website, share a Facebook update about their customer experience, and more.
If you think you can gloss over reputation management, or if you think you can make it without taking into account customer’s opinions and reviews, you might want to reconsider.
Your online reputation is one of your most valuable assets and can either make or break a business transaction or sway a purchase.
Giving You All You Need For Reputation Management
- Overall Average Rating
- Ratings Distribution
- Review Volume & Distribution
- Individual Review Details
Dedicated Campaign Manager
Auto-Post your positive reviews to your social media to keep your stream full of positive reviews. Just hook up your social accounts, set your schedule, and our software does it all for you! Simple automation!
GET YOUR ONLINE REPUTATION WHERE IT SHOULD BE
LET'S CHAT — IT'S FREE!
Take Control of Your Reputation
Collect ratings anywhere you'd like: your email footer, on your thank you page, or send a link to your email list. If you get a positive rating of 4 or 5 stars, they're urged to leave feedback on any site you want! If the customer gives you 1-3 stars and shares negative feelings, they will be encouraged to send you a private message.
A lot of bad comments are triggered by a simple misunderstanding that could be avoided. By pre-qualifying reviewers with our 5-star rating system, customers who would have left negative reviews will be brought to a form where you can take care of the issue privately. This gives you a chance to solve the problem before they post it publicly.
Not only can you get more reviews, but our software also allows you to monitor reviews left anywhere so that you can respond quickly if you need to!
How Reputation Management Works
Sign Up & Install
Sign up and place your custom widget on your site. Place it wherever you want — on your site, on your thank you page, your email footer, or send it to your entire email list.
Customers Rate You
Customers rate you on a scale of 1-5 stars. Fewer than four stars prompts the reviewer to go to a private form that can alert you, preventing negative public feedback!
Improved Review Scores
Your review scores go on the websites that matter most to you. It helps with conversions, ratings, confidence, and trust. Show off all the positive reviews on your site.